đ Return & Refund Policy
Effective Date: 23/06/2025
At Panvia.store, customer satisfaction is our top priority. We aim to provide a smooth and transparent return and refund process for all eligible purchases.
đĻ 1. Eligibility for Returns
You may request a return if:
- The item is damaged, defective, or incorrect
- You notify us within 7 days of delivery
- The item is unused, in original condition, and in its original packaging
- You provide a valid receipt or proof of purchase
Note: We do not accept returns for personal care products, food items, or items marked as non-returnable or clearance.
đ 2. How to Request a Return
- Email us at [email protected] within 7 days of receiving your item.
- Include your order number, photos (if damaged), and reason for the return.
- Wait for our customer support team to review and approve your return request.
- Ship the item back to the address provided by our team.
Customer is responsible for return shipping unless the item is damaged or incorrect.
đ¸ 3. Refunds
- Refunds are issued within 7–10 business days after we receive and inspect your return.
- Refunds are made to the original payment method.
- You’ll be notified once your refund is processed.
⚠️ 4. Exchanges
We only replace items if they are defective or damaged. For exchanges, contact [email protected].
đ Shipping Policy
Effective Date: [Insert Date]
At Panvia.store, we offer reliable and trackable shipping on all orders. We work with local and international courier partners to ensure timely delivery of your imported goods.
đ 1. Shipping Locations
We currently ship across [Your Country Name — e.g., Bangladesh] and selected regions. Please check availability at checkout.
⏱️ 2. Estimated Delivery Time
| Order Type | Estimated Time |
|---|---|
| Local warehouse | 2–5 business days |
| International/imported stock | 7–15 business days |
Note: Delivery may vary based on customs clearance, holidays, or unforeseen logistics issues.
đ° 3. Shipping Fees
Shipping charges are calculated at checkout based on weight, location, and delivery speed. Occasionally, we offer free shipping promotions.
đ 4. Order Tracking
Once your order ships, you will receive an email with:
- Tracking number
- Courier details
- Estimated delivery time
You can track your shipment at any time on our Order Tracking page.
❗ 5. Delivery Issues
Please contact us at [email protected] if:
- Your package is delayed
- Your order arrives damaged
- You didn’t receive your package
We’ll work quickly to resolve the issue or provide a replacement/refund.